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Support and Repair Services

Support Services to Help Maintain Optimal Performance

Support and Repair Services

Verifone New Zealand has a local team of technicians to repair all aspects of the Verifone equipment sold in New Zealand.  With a full stock holding of spare parts, all equipment is repaired locally to international standards.

Keyloading Services

Verifone New Zealand has a certified keyloading facility as part of its Auckland logistics facility. This means faster turnarounds with no waiting for terminals to be sent away for keyloading whether it be the supply of new terminals or ones that have just been repaired.

Reseller Help Desk

Verifone New Zealand provides help desk services for the support of its authorized resellers. Making sure the right expertise is available at the right time is essential to delivering maximum value to merchants as part of their terminal supply arrangements. The Reseller Help Desk means that resellers can get expert assistance on those tricky problems while they are in the field.

Extended Warranty

Extended warranties are available to purchase at the time of the initial terminal purchase. These are excellent to assist with planning future expenditure and take the headache out of understanding the total costs of owning a terminal for the bulk of its useful life. These warranties are available for all terminals and standardly extend the warranty period to 3 years.